1. Happy Hour Return Policy
All sales made on Happy are final. Due to the nature of our products, we do not accept returns or provide refunds once an order has been delivered.
If your order arrives damaged, incomplete, or incorrect, please reach out to our customer care team immediately at +254 798 765432 and we’ll work to resolve the issue quickly.
2. Happy Hour Privacy Policy
Happy Hour Limited (hereinafter referred to as “we”, “our” or “Happy Hour”) respects the privacy of our customers and visitors and is committed to protecting it through our compliance with the Constitution of Kenya, 2010, the Data Protection Act, 2019, this Privacy Policy (hereinafter referred to as the “Policy”) and any other applicable laws and regulations.
Maintaining protection of the data entrusted to our care by any data subject is of the utmost importance to us. This Policy describes the types of personal data we may collect from you (hereinafter referred to as “you”), or that you may provide to us, and sets out our policies and practices for collecting, using, protecting, and disclosing that data.
This Policy may change from time to time, so please check periodically for the most current version. By continuing to use our website, mobile application, services, or participating in our programs, you agree to any changes made to this Policy.
The date of the Policy last revision is indicated at the bottom of this document.
Your Rights in Relation to Your Data
The Data Protection Act, 2019 gives you certain rights in relation to your personal data. These include:
The right to be informed of the use to which your personal data is put.
The right to access your personal data in custody of a data controller or data processor.
The right to object to the processing of all or part of your personal data.
The right to correction of false or misleading data.
The right to deletion of false or misleading data about you.
Other rights include:
The right to withdraw consent for data processing at any time.
The right to data portability.
The right to rectification of inaccurate, outdated, incomplete, or misleading data.
The right to erase or destroy without undue delay personal data that is no longer authorized to be retained, irrelevant, excessive, or unlawfully obtained.
You may exercise these rights as outlined in the section “Accessing and Correcting Your Personal Data” below.
Data We Collect About You
We may collect the following categories of personal data to process your orders and provide services:
Full name
Email address
Phone number
Delivery address (physical address, town/city, postal code)
Payment details (processed securely via third-party providers, not stored directly by Happy Hour)
Device information (IP address, browser type, operating system)
Location data (where necessary to confirm delivery areas)
Usage data (how you use our website or app)
How We Collect Your Data
Requested Data
We collect personal data directly from you when you:
Place an order through our website or mobile app.
Register or create an account.
Subscribe to our newsletters or promotional updates.
Contact customer support.
Information Collected by Automated Means
We use cookies and similar tracking technologies to improve our services. These may collect:
Session information (to allow smooth use of the website/app).
Preference data (to remember your settings)
Security data (to protect against fraud).
Analytics data (to help us understand and improve usage).
You can choose to disable cookies in your browser or device settings, but some features of our service may not function properly without them.
Information Collected from Other Sources
We may receive information about you from third parties, such as payment processors, courier/delivery partners, or social media platforms (if you connect through them).
How We Use Your Personal Data
We use your data to:
Process and deliver your orders.
Contact you regarding your orders, including delivery updates or issues.
Provide customer care and support.
Improve our website, app, and services.
Send you marketing communications, promotions, or updates where you have consented.
Ensure compliance with legal and regulatory obligations.
Prevent fraud and protect the security of our platform.
Disclosure of Your Personal Data to Third Parties
We do not sell or rent your personal information to unaffiliated third parties.
We may share your data with:
Delivery partners to complete your order.
Payment processors to securely handle transactions.
Service providers assisting in IT support, analytics, and communication.
Government authorities or regulators where required by law.
Third parties in the context of business restructuring, merger, or acquisition.
All third parties are required to use your data only as directed by us and in accordance with this Policy.
Accessing and Correcting Your Personal Data
You may access, correct, or request deletion of your personal data by contacting us at:
Email: [email protected]
Phone:+254 798 765432
We may require verification before processing your request.
Security Measures
We take reasonable administrative, technical, and physical steps to protect your data against unauthorized access, alteration, disclosure, or destruction. This includes secure transmission of payment details, restricted access to servers, and encryption where applicable.
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee its absolute security.
Children Under 18
Our services are strictly for persons aged 18 years and above in line with Kenyan laws regulating the sale and consumption of alcohol.
We do not knowingly collect personal data from children under 18. If we discover that we have inadvertently collected data from a person under 18, we will delete it immediately.
Data Retention
We retain your personal data only for as long as necessary to:
Fulfil the purpose for which it was collected.
Comply with legal and regulatory requirements.
Resolve disputes and enforce agreements.